Refund policy
At Scripture Scribbles, we want you to love what you've ordered. If something isn't right, here's how we can help.
Returns Window
You have 30 days from the date you receive your order to request a return or exchange.
To be eligible, items must be:
- Unused and in the same condition you received them
- In their original packaging where possible
Personalised Products
Because personalised items (such as custom cards or personalised gifts) are made specifically for you, we're unable to offer a refund for these unless they arrive faulty or damaged.
If you're not fully happy with a personalised item, we'll issue store credit to the value of your order, which you can use towards a future purchase.
Like-for-Like Exchanges
If you'd prefer a straight swap — for example, a different size or a replacement of the same item — we're happy to offer a like-for-like exchange at no extra cost, subject to stock availability.
Faulty or Damaged Items
If your order arrives faulty, damaged, or incorrect, please let us know as soon as possible. In these cases, you're entitled to a full refund or replacement, including for personalised items.
How to Start a Return
To request a refund, exchange, or store credit, simply email us at:
hello@scripture-scribbles.com
Please include:
- Your order number
- The item(s) you'd like to return or exchange
- A brief reason for the return (this helps us keep improving!)
- Photos, if the item arrived faulty or damaged
We'll get back to you with the next steps within 2 business days.
Refund Processing
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be processed back to your original payment method within 5–10 business days.
Return Shipping
Unless the item is faulty, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend using a tracked service, as we can't be held responsible for items lost in transit back to us.
This policy applies to orders placed via scripture-scribbles.com.